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QuestionPro

QuestionPro is a SaaS platform for Customer and Employee Experience feedback, surveys, online communities, focus groups, polls, and more.

Forsta

Forsta is a full suite technology platform for market research, customer experience and employee experience management.

DISQO

DISQO is CX intelligence platform for insights, agile testing and advertising measurement with the industry’s largest opt-in consumer data platform.

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About

Customer Experience (CX) Feedback is a way of understanding how customers are interacting with your brand, and if there are things to improve, or ways to amplify positive experiences.

Feedback can come from a range of sources, such as surveys, reviews, complaints, emails, social platforms and call centre transcripts.

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Five digital CX feedback tools

If you saw this market map of CX feedback tools, you could be forgiven for asking, “is there really any difference…

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Market Map: CX Feedback Tools

Here’s a market map of CX feedback tools: Click here to download the high-res version with clickable links I’m defining…

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What is User Testing?

An overview of the main methods for user testing, including remote / in-person and moderated / unmoderated approaches.

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The Top Tools for Text Analytics

A roundup of some of the leading tools for text analytics for market research, user research and customer experience feedback…

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